Testimonials

Very satisfied! In spite of the pandemic effect on all businesses, the agent (Michelle Cervantes) kept me current on changes etc. that they had no control over. I would highly recommend Simba to others.

We have always had great customer service and product quality from Simba. We have been working with them for more than five years.

We have worked and have been a customer of Simba for over 20 years. Their customer relations, service, quality of products and on time is wonderful and we highly recommend them as their go to vendor for everything that they have to offer.
Both Stuart and Scott are truly dedicated and an asset to Simba. We are available should anyone require a reference.
Thank you team Simba.

I am a long term Sales Rep at Thompson Print Solutions and this actually marks my 19th year in Sales. I rarely write appreciation letters, and in my 19 years at Thompson have probably only written 3.

Last Friday, I had to go on the road for a family emergency; and in the interim, I had one of my biggest clients that could not be ignored, wanting to change her order. It was very difficult to interact with her, not knowing exactly what she needed, and what’s worse is I needed so much direction and really didn’t have the capacity with my family emergency to focus on her needs.

Nohely became my on the road CSR. I could have easily been told by your employee to go here and look at this, and decide what they wanted, or change my PO and request this item #, there were so many scenarios that other companies would have asked me to do, but not Nohely. What a helpful, focused, dedicated individual they turned out to be so resourceful while on my drive to Kansas.

I wanted to let you know that even though this was a small insignificant order, we don’t always know what the person on the other end is going through. A bossy sales person, or a salesperson that is too lazy to do their research, or someone like me that is very organized and willing to do my own research, but simply found myself needing some help. I hope this will not go unnoticed. We get so busy with our sales and profit that sometimes we forgot who drives our business.

I wanted to take the time to let you know how professional and appreciated Nohely was and hope it will not go unnoticed. I do a large amount of promotional sales, and am considered one of the top producing sales people in the company for promotional items. I will start looking to your company first to supply my future requests , as I handle a 350 store franchise and all their promotional products.

Thank you again for your valued employee.

We received the order in a very short time. Our customer was psyched.

Thanks for a great experience.

Hi Casey and Armando,

I just wanted to take a second to let you guys know we truly do appreciate the great customer service your company has shown us. I am trying really hard to push your products more and at some point we are going to switch our old out dated stock medals to one of your new lines. The quality of the work is always great as well.

I also wanted to make sure you knew how great of a job Astrid Trejo is doing for me personally. Every time I email or call her she is always quick to reply with the info I needed. She is so easy to work with and great to talk to on the phone. Always pleasant and professional. I have been through a few other customer service reps of yours and they have been perfectly fine, but she is head and shoulders above all others.

Hello Again,

We received the pins and I just wanted to say thank you very much. My boss is very happy with the quality and with the fact that they came in time for his conference this weekend.

We received the pins and I just wanted to say thank you very much. My boss is very happy with the quality and with the fact that they came in time for his conference this weekend.

I want you and your staff to know how much I appreciate the excellent service and products we received from SimbaCal today. I can’t thank you enough for taking this project on with such a short turn around time. We received the coins this morning (well in advance of the in-hands date) and they look great. My customer will be thrilled. I look forward to using SimbaCal on future projects.

Thank you again,

Simba,

I don’t think 150 characters is enough to say how fabulous this supplier is to work with! Prompt, patient and professional they are. the 3 P’s!

Thanks,

Casey,

She (and the mysterious art person she had to forward my requests to 15+ times) have gone and thrown down the distributor “3 P’s”! Prompt, Patient, Professional Briana and staff have worked so very hard and been so helpful to me to satisfy a very difficult end user. We finally got the order today, you finally have the order in house and I certainly could not have accomplished it without their help. I have been in this industry for 26 years and let me tell you that customer service from our distributors is on and has been on such a decline. As a distributor, you often feel like suppliers do not really care what yours problems are and what your clients need, and it leaves us all feeling a bit frustrated and neglected. Not with your staff. Briana made me feel like I was the most important customer she had, as if she too felt my frustration with my client and certainly that she was not going to give up on me until we both were awarded this darn order.

Thanks,

Casey,

I wanted to take a moment to introduce myself. My name is John Egidio and my wife, Min, and are the new owners of ATA Engaving in San Diego, CA. We just took over the long standing business in January of 2017. We are slammed with orders right now, but I felt it important to reach out to you immediately with this news. Things are going really well i our busiess and we have used Simba for a couple of coin and pin orders and have always been grateful for your work, but something special happened today with your employee Briana Gutter. Today’s order was only the 2nd or 3rd time I have ever used Simba. We are a small retailer and this was a small order. Brianna treated me today like I was your biggest customer and went out of her way (for at least an hour) to make sure that a package arrived at my shop by 4pm today. DHL was giving us the runaround and Brianna straightened it all out for me. I am so impressed with Briana and it speaks to the culture at Simba that she would do all of this for me. I hope that you can appreciate her efforts and know how grateful I am. 
All the best, 

Hi Ashley,

I received the pins yesterday.. Thank you for the quick turnaround.. You guys made me look great… 
Thanks, 

Scott,

I also need to ask you to ship back the original Arcolian pin as the Doctor called to ask me about it today.Speaking of which, they absolutely LOVED the pins!! Many, many thanks to you and your staff for that one! It was very detailed and intricate and you guys nailed it! 
Thanks! 

Simba,

Great service, Great job, Super delivery. 
Thanks! You’re on my “HOT” list. 

Stuart,

Just a quick note to thank you and your team for a wonderful on time quality product. This is one of the worlds premier hotels and you really made us look good. Thank you all. 
Best regards!